PRIVACY POLICY
MU Pharmacy
www.mupharmacy.com
Last Updated and Effective Date: 25 May 2026
Welcome to MU Pharmacy ("we", "us", or "our"). We are committed to protecting your privacy and handling any information that may be collected through our website in a transparent and responsible manner.
This Privacy Policy explains what information may be collected when you visit our website at www.mupharmacy.com.my (the "Website"), how it is used, and your rights in relation to that information. This Website is an informational showcase only. We do not offer online transactions, e-commerce, or account registration on this Website.
By using our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Website.
1. Information We May Collect
Although we do not actively collect personal information, certain data may be automatically gathered through standard web technologies when you visit our Website.
1.1 Automatically Collected Technical Data
Your device and browser may transmit the following information to our web server or third-party service providers automatically:
• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Referring URL (the page you came from)
• Pages visited and time spent on each page
• Date and time of your visit
This data is collected passively by web hosting infrastructure and is used solely for maintaining website security, diagnosing technical issues, and understanding general traffic patterns.
1.2 Information You Voluntarily Provide
If our Website includes a contact form, feedback feature, or any means of direct communication, you may choose to provide:
• Your name
• Email address or phone number
• The content of your message or inquiry
We only collect what you voluntarily submit. You are never required to provide personal information to browse our Website.
1.3 Cookies and Similar Technologies
Our Website may use cookies, which are small text files stored on your device. These may be set by:
• Our web hosting provider (technical/functional cookies)
• Analytics tools such as Google Analytics (performance cookies)
• Embedded third-party content (e.g., Google Maps, social media buttons)
You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain website features. Please refer to our Cookie Notice (if applicable) for further details.
2. How We Use Your Information
Any information collected may be used for the following purposes:
• To operate and maintain the Website
• To respond to your enquiries or messages
• To monitor and improve Website performance and user experience
• To detect, prevent, and address technical issues or security threats
• To comply with applicable legal obligations
We do not use your information for marketing or promotional purposes unless you have explicitly consented to receive such communications.
3. Legal Basis for Processing (PDPA Compliance)
MU Pharmacy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and all applicable amendments and related Malaysian data protection laws and regulations.
Where we process personal data, we do so on one or more of the following legal grounds:
• Your consent, where you have voluntarily submitted information
• Our legitimate interests in operating and securing the Website
• Compliance with a legal obligation
You have the right to withdraw consent at any time by contacting mupharmacy2u@gmail.com where processing is based on consent, without affecting the lawfulness of prior processing.
4. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties.We may share limited data only in the following circumstances:
• With our web hosting provider and IT service providers, solely to operate the Website
• With analytics service providers (e.g., Google Analytics) under data processing agreements
• Where required by Malaysian law, court order, or lawful government authority
• To protect the rights, safety, or property of MU Pharmacy, our users, or the public
Any third-party service providers we engage are contractually obligated to handle your data securely and in accordance with applicable law.
5. Third-Party Websites and Links
Our Website may contain links to external websites or third-party platforms (including social media pages and online shopping platforms). These websites operate independently and are governed by their own privacy policies. MU Pharmacy is not responsible for the content, privacy practices, or data handling of any third-party websites.
We encourage you to review the privacy policy of any external site before providing your personal information.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law.
• Contact form submissions are retained for a reasonable period to respond to your enquiry and for record-keeping, after which they are securely deleted.
• Automatically collected technical logs (e.g., server logs) are typically retained for a short period by our hosting provider and then purged.
Once data is no longer required, it is securely deleted or anonymised.
7. Your Rights Under Malaysian Law
Under the Personal Data Protection Act 2010 (PDPA) and applicable Malaysian data protection laws, you have the following rights:
• Right of Access: You may request access to the personal data we hold about you.
• Right to Correction: You may request that inaccurate or incomplete data be corrected.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Right to Limit Processing: You may request that we cease or limit processing of your data in certain circumstances.
To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Data Security
We take reasonable technical and organisational precautions to protect any personal data in our possession from unauthorised access, disclosure, alteration, or destruction. These measures include secure hosting, access controls, and regular review of our security practices.
However, please note that no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Children's Privacy
Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal data to us, please contact us immediately and we will take prompt steps to delete such information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may reach us at:
Email: mupharmacy2u@gmail.com
Phone: [+6012-9608138]
Operating Hours: Monday to Friday, 9:00 AM to 6:30 PM
11. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically. Your continued use of the Website following any changes constitutes your acceptance of the updated policy.
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the jurisdiction of the Malaysian courts.
MU Warehouse
2, KOMPLEKS PERNIAGAAN, 31,
Jalan KPJ 2/1, Kampung Tok Kesop,
06000 Jitra, Kedah
Reg no. 202201047192 (1492889-A)
mupharmacy2u@gmail.com
012-9608138